a letter sent by post or email) within 14 (FOURTEEN) calendar days from when you are in receipt of your order. You can also inform us at UNIQLO EUROPE LTD, 103-113 Regent Street, London, W1B 4HL UK of your decision to cancel this contract by a clear statement (e.g. If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. You can also inform us electronically by visiting our Contact us page and completing the web form (please choose the topic RETURNS – I wish to cancel my contract). To exercise your rights to cancel a contract, you may use the cancellation form available here, but it is not obligatory. The cancellation period will expire after 14 (FOURTEEN) calendar days from the day on which you or a third party (of your consent) acquires physical possession of the Product(s). In this case, you will receive a full refund of the price paid for the Product in accordance with our Returns Policy. You have a right to cancel your contract at any time within 14 (FOURTEEN) calendar days beginning on the day after you received the Product(s) without giving a reason. It is your responsibility to retain all return documentation and to also ensure that the item(s) posted back to us can be tracked and traced.*This only applies to customers who use our returns label. Regrettably, we can only provide a refund for a lost return once we have been provided with a valid proof of postage. You should retain this until you receive your refund. Ask the Post Office or courier for proof of postage. Take the parcel (with the enclosed returns note) to a Post Office or courier.The returns should be posted to the address below:.John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label). Include a note, within the parcel, with the following information so that our Warehouse Team can process your return.Do not register your return in our Returns Portal as otherwise you will be charged the £2.95 returns fee.Should you decide not to use the prepaid service stated above, please follow the instructions outlined below: Please note that all the returns are subjected to a £2.95 returns shipping fee.Regrettably, we can only provide a refund for a lost return once we have been provided with proof of postage. Please retain proof of postage when returning your item(s) and you should keep this proof until you receive your refund. Take the parcel (with the enclosed returns note) to your nearest Parcel Shop or Convenience store.Ensure the Product(s) are placed in a securely wrapped parcel.Securely attach the prepaid Parcel Shop returns label to the outside of your parcel.Enclose the Return Note/Packing slip in your package (the sheet with the information about the items you wish to return).Complete the returns process on this page and print the label generated when the process is completed. orders that have been placed with other form of payment than a credit/debit card, such as PayPal, Google Pay, Apple Pay etc., are not eligible for exchange in a UNIQLO store, but alternatively should be sent back to Uniqlo warehouse using post / courier.Prepaid Option (£2.95 returns fee applies): I paid With Google Pay, Can I Exchange My Order in Uniqlo Store? Please note that orders paid with PayPal cannot be refunded or exchanged in a UNIQLO store They will have to be returned online as described above. (And of course – within a 28days time frame). The only condition for exchange is that goods are in a new and salable condition, and that you bring your proof of purchase. You can exchange whatever you wish as long as it’s priced same or more than the original purchase price. Uniqlo allows you to exchange your items at any UNIQLO store in the country where you purchased. Upon return you will be asked if you prefer a refund or an exchange. You will also be asked to explain the reason you wish to return your items. Yes, Uniqlo return policy requires you to present a Uniqlo invoice / proof of purchase upon return. To find the nearest UNIQLO store to your location please use the Uniqlo store locator. Uniqlo stores don’t refund orders if they were purchased online. To return a Uniqlo product to a store, these are the steps you need to take:įind a UNIQLO store in the same country your online order was placed in.
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